Last updated: 29 August 2026
1. General provisions
1.1. This document is the official public offer (Offer) of sole proprietor Yelyzaveta Volodymyrivna Sendeha, tax ID 3292213947 (the “Operator”), to enter into a SendyShop Platform Access Agreement (the “Agreement”) with any person who responds to this offer on the terms below.
1.2. The Operator lawfully holds intellectual property rights to the SendyShop platform at https://sendy.com.ua/.
1.3. Under Articles 205, 633, 638 and 641 of the Civil Code of Ukraine, acceptance of this Offer means conclusion of the Agreement on its terms. A person who accepts becomes a Client.
1.4. The Privacy Policy at https://sendy.com.ua/en/privacy-policy and the Pricing at https://sendy.com.ua/en/pricing are integral parts of the Agreement.
2. Definitions
2.1. Platform (SendyShop) means the software and hardware that lets the Client create and run an online store without developing software independently.
2.2. Admin panel means the part of the Platform where the Client manages products, orders, settings and the store appearance.
2.3. Store means the Client's website built with the Platform, available on a sendy.com.ua subdomain or the Client's own domain.
2.4. Client means an individual, sole proprietor or legal entity registered on the Platform with access to the admin panel.
2.5. Buyer means a person who browses the Client's Store and places or receives orders there.
2.6. Plan means the price of Platform access and included features per https://sendy.com.ua/en/pricing.
2.7. Billing period means the period paid for: one month or one year depending on the payment option chosen.
2.8. Early access means the period before public launch when access is granted to a limited group of Clients under section 5.
2.9. Trial period means the free use period under clause 4.5.
2.10. The Operator does not work with businesses or individuals from the russian federation or the Republic of Belarus due to armed aggression against Ukraine. The Operator may request additional documents if there are reasonable grounds to suspect affiliation with an aggressor state.
3. Subject of the Agreement
3.1. The Operator grants the Client access to the Platform, including the admin panel, Store creation and operation, product listings, order and payment acceptance, and other features within the chosen Plan.
3.2. The Operator maintains Platform operation, monitors performance and fixes detected errors within reasonable time.
3.3. The Operator charges no commission on the Client's turnover, individual orders or sales. Platform access fees are defined solely by the Plan and do not depend on sales volume.
3.4. The Agreement also covers additional services outside the Plan, including custom design and non-standard functionality.
4. Offer acceptance. Start of use
4.1. The Client registers on the Platform by completing the registration form.
4.2. Acceptance occurs when the Client either completes registration with agreement to the Agreement terms, or makes the first payment for access.
4.3. By registering, the Client agrees to receive Platform-related notices by email and messengers. This does not cover marketing mailings, which require separate consent that may be withdrawn.
4.4. After registration the Client receives admin panel access and Platform instructions.
4.5. The trial period is 5 (five) calendar days from uploading the first product to the Store catalog. No fee is charged during the trial and no bank card is required.
4.6. Paid access begins after the trial ends if payment is made under section 6.
4.7. Access is provided “as is” within available functionality. The Operator does not guarantee the Platform will meet all Client expectations. The Client assesses suitability independently.
5. Early access terms
5.1. Before public launch the Operator grants access to a limited number of Clients — the first 100 (one hundred) Stores — on special terms.
5.2. Early access Clients receive the Business plan at the Starter price for the first year of Platform use from the first payment date.
5.3. After the first year the Client chooses either to continue Business at full price or switch to Starter at the same price paid during the first year.
5.4. The Operator notifies the Client at least 30 (thirty) calendar days before early access terms end.
5.5. Early access Clients receive launch help, including catalog migration and delivery/payment setup, at no extra charge.
5.6. Early access Clients are informed that the Platform may still be under development, features may roll out gradually, and errors may occur. The Client accepts this knowingly.
6. Plans and payment
6.1. Access price is defined by the Plan in effect on the payment date per https://sendy.com.ua/en/pricing.
6.2. All payments are in Ukrainian hryvnia.
6.3. Payment is prepaid for the chosen billing period: monthly or yearly.
6.4. Payment is accepted by card via internet acquiring or bank transfer to the Operator's account.
6.5. The Operator may change Plans. Changes take effect no earlier than 30 (thirty) calendar days after publication at https://sendy.com.ua/en/pricing and notice in the admin panel or by email.
6.6. Plan changes do not apply to an already paid billing period; for early access Clients they do not apply to the first year under clause 5.2.
6.7. A Client who disagrees may terminate before changes take effect and receive a refund of unused prepaid amount under section 9.
6.8. The Operator may grant access on special promotional terms announced on the website.
6.9. Access for a billing period is confirmed by invoice and payment document. The Operator provides a service acceptance certificate on request.
7. Auto-billing
7.1. Auto-billing means regular charges to the card specified in the admin panel.
7.2. The Client enables auto-billing independently. It is not activated without explicit consent.
7.3. The Operator notifies the Client at least 3 (three) calendar days before a charge.
7.4. The Client may disable auto-billing anytime in the admin panel without contacting support.
7.5. The Client keeps card details up to date.
8. Suspension for non-payment
8.1. If payment for the next billing period is missing, the Operator emails the Client at least 3 (three) calendar days before the paid period ends.
8.2. If payment is still missing:
8.2.1. from day 8 after the paid period ends, admin panel access is restricted;
8.2.2. from day 15, the Store becomes unavailable to Buyers;
8.2.3. after 60 (sixty) days, Store data is deleted from the Operator's servers.
8.3. At least 7 (seven) calendar days before deletion the Operator sends a separate email reminder about exporting data.
8.4. Access is restored on the day payment is received. No separate reactivation fee is charged.
8.5. The unpaid restriction period is not charged to the Client and is not compensated.
9. Termination and refunds
9.1. The Client may terminate anytime via the admin panel or email without giving reasons.
9.2. With monthly payment, access continues until the paid month ends. The current month is non-refundable.
9.3. With yearly payment, the Operator refunds unused prepaid amount proportionally to remaining full months, minus the difference between yearly and monthly rates for months actually used.
9.4. Refunds are made within 10 (ten) banking days to the account from which payment was received.
9.5. If the Client is an individual buying for non-business needs, consumer protection rules on distance contracts also apply.
9.6. The Operator may terminate if the Client breaches section 11, with refund of unused prepaid amount except where the breach involves unlawful activity.
10. Client data. Export
10.1. Product catalog, orders, Buyers, page texts and images uploaded by the Client belong to the Client. The Operator stores and processes them only to run the Store.
10.2. The Operator does not use Client data for its own commercial purposes, share it with third parties, or give other Clients access.
10.3. The Client may export catalog and Buyers in machine-readable format via the admin panel anytime during the Agreement and for 60 (sixty) days after termination.
10.4. No fee or export limit applies.
10.5. The Client may stop using the Platform and move their domain elsewhere without Operator approval. The Client's domain is not administered by or owned by the Operator.
10.6. The Operator recommends keeping backup copies of important data.
11. Product and content restrictions
11.1. The Client warrants that offered goods and services match their description, are free of third-party claims and do not infringe intellectual property.
11.2. The Client warrants required permits, certificates and licences where applicable.
11.3. Stores on the Platform may not list:
11.3.1. goods imported into Ukraine from the russian federation or Belarus, goods originating there, or goods under trademarks registered in those states or owned by their citizens or entities;
11.3.2. materials justifying or denying russia's armed aggression against Ukraine, glorifying the aggressor state, its symbols, armed formations or occupation administration;
11.3.3. goods or services whose circulation is restricted or prohibited under Ukrainian law, including online;
11.3.4. materials infringing third-party intellectual property;
11.3.5. materials inciting violence, discrimination or other unlawful activity.
11.4. The Operator may review Client content for compliance.
11.5. On violation the Operator notifies the Client and allows 24 (twenty-four) hours to fix it. If not fixed, access to content or the Store may be restricted.
11.6. In obvious fraud or unlawful activity the Operator may restrict access immediately without prior notice, then inform the Client.
12. Intellectual property
12.1. The Platform, its code, databases, design, templates, images, SendyShop trademark and other IP belong to the Operator and are protected under Ukrainian law.
12.2. The Operator grants a non-exclusive licence to use the Platform as needed to run the Store for the Agreement term.
12.3. The Client may not copy, modify, decompile Platform code, create derivative products or use the Platform beyond its intended purpose.
12.4. Platform software may auto-update. By accepting the Offer the Client agrees to receive updates.
12.5. The Store front may show that it was built on SendyShop. On eligible plans this may be disabled in settings.
12.6. The Operator may mention the Client's Store name and logo as a Platform example. The Client may opt out in writing.
13. Personal data
13.1. Personal data is processed per the Privacy Policy at https://sendy.com.ua/en/privacy-policy, an integral part of the Agreement.
13.2. For Store Buyers' data the Client is owner and the Operator is processor acting only to run the Store.
13.3. The Client is responsible for complying with personal data law for Buyers, including their own privacy policy and consents.
13.4. If claims arise against the Operator due to the Client's data protection breaches, the Client handles them and compensates the Operator's losses.
14. Liability
14.1. The Operator uses reasonable efforts for uninterrupted operation but does not guarantee absolute continuity or error-free service.
14.2. The Operator is not liable for:
14.2.1. failures caused by third parties, including DDoS, hosting, payment or delivery provider outages;
14.2.2. Client or Buyer connectivity quality;
14.2.3. unauthorised account access not caused by the Operator;
14.2.4. lost profit.
14.3. The Client is liable for:
14.3.1. accuracy of registration data;
14.3.2. Store content;
14.3.3. obligations to Buyers and legality/quality of goods and services;
14.3.4. keeping login credentials secure and actions taken with them.
14.4. The Operator is not a party to deals between Client and Buyers, is not the seller in Client Stores and is not liable for such deals. Buyer disputes are resolved between Client and Buyer.
14.5. The Operator handles requests from the account email or via the admin panel after successful authorisation.
15. Force majeure
15.1. Parties are excused for failure or improper performance caused by force majeure: war, armed aggression, fire, flood, earthquake, epidemic, government decisions, major power outages and other extraordinary unavoidable events.
15.2. Performance is suspended while force majeure lasts.
15.3. The affected party notifies the other within 5 (five) calendar days of onset.
16. Term and changes to the Offer
16.1. The Offer is effective when published on the website until withdrawn by the Operator.
16.2. The Agreement is effective on acceptance for the paid period and, if renewed, until terminated by either party.
16.3. The Operator may amend the Offer. Changes worsening the Client's position take effect no earlier than 30 (thirty) calendar days after notice in the admin panel or by email.
16.4. A Client who disagrees may terminate before changes take effect with refund under section 9.
16.5. Continued use after changes take effect means acceptance of the new version.
17. Dispute resolution
17.1. Disputes are resolved by negotiation; failing that, in court under Ukrainian law.
17.2. Ukrainian law applies to the parties' relationship.
18. Operator details
Sole proprietor Yelyzaveta Volodymyrivna Sendeha
Tax ID: 3292213947
Address: 51404, Dnipropetrovsk region, Pavlohrad, Kooperatyvna St., 5, apt. 41
Email: sendyshopplatform@gmail.com
Phone: +380632275373
Website: https://sendy.com.ua/